Support

Write to support@horologia.app. We read every message and usually reply within two days. If something isn't working, tell us your iPhone or iPad model, iOS or iPadOS version and what you did just before the problem.

Developer: Farrukh Khakimov, Okhunboboev 2-tor 1-2, Tashkent 111800, Uzbekistan

Common questions

Does Horologia work on iPad?

Yes. It's one app for iPhone and iPad, and Pro bought with your Apple Account works on both. To have the same collection on both, sign in with Apple in Settings → Sync on each of them. Without an account, each device keeps its own collection; to copy it, export a full backup on one and restore it on the other, as below.

How do I move my collection to a new iPhone or iPad?

With an account: sign in with Apple in Settings → Sync on the new device. Your collection key arrives through iCloud Keychain; if it doesn't, enter your recovery code.

Without an account: on the old device, open Settings → Your data → Export full backup. Move the file to the new one, for example through Files or AirDrop, then open Settings → Your data → Restore from backup.

I lost my recovery code

If the app still works on one of your devices, open Settings → Sync → New recovery code and keep the new code somewhere safe. The old code stops working.

If you've lost all your devices and the code, the data on our server can't be decrypted. Nobody has the key, including us. You can still use a backup you exported, or choose Start over to erase the encrypted copy on the server and sync again from scratch.

How do I restore Pro?

Open Settings → Pro → Restore purchases while signed in to the App Store with the same Apple Account you used to buy Pro. If you bought Pro while signed in to Horologia, signing in to the same Horologia account also restores it.

How do I cancel my subscription?

Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions → Horologia. Deleting the app doesn't cancel a subscription. When you cancel, Pro stays on until the end of the period you've paid for.

How do I get a refund?

Purchases are made through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

What happens to my watches if I stop paying for Pro?

Nothing is locked or deleted. With more than 10 watches you can still view, edit, log wear, keep the service log and export everything. Only adding new watches needs Pro.

Sync isn't working

Open Settings → Sync to see when the last sync happened and any errors, and tap Sync now. Changes reach your other device when the app is open there; pulling down in the collection also syncs. If your storage is full, new photos and documents stay on the device where you added them and are marked as not synced.

What does the AI see?

Only the photos you choose for identification, and only after you agree. Serial numbers, prices and the rest of your collection are never sent. Details are in the privacy policy.

How do I delete my data?

To delete your collection everywhere: Settings → Your data → Delete all data. To delete your account and everything on our server: Settings → Sync → Delete account. Export a backup first if you might need it.